Navigate Workplace Conflicts with Proven Change Management Strategies
Course Description
What is This Course About?
This intensive 1-day workshop is designed for adult learners seeking to enhance their skills in resolving workplace conflicts and conducting difficult conversations with confidence and effectiveness. Through a blend of theoretical insights, practical exercises, real-world case studies, and industry best practices, participants will gain a deeper understanding of conflict dynamics and acquire actionable strategies to foster a more harmonious and productive work environment.
Target Audience
Made for the BOLD!
Managers, team leads, HR professionals, and any individual looking to improve their conflict resolution and communication skills in a professional setting.
Prerequisites
What You’ll Need to Get Started
Trainees should have basic proficiency in written and spoken English. No prior experience in change management or conflict resolution is required.
Course Highlights
What You’ll Learn
In this 1-day workshop, trainees will:
- Learn proven change management models (Lewin, ADKAR, Kubler-Ross) to guide teams through transitions with less resistance.
- Discover your personal conflict style and practise strategies like collaboration, negotiation, and compromise.
- Build confidence to handle tough conversations and reduce workplace tensions during periods of change.
- Create a practical resilience plan to stay adaptable and support your team in uncertain times.
- Apply lessons from real-world case studies (Disney’s success, Nokia’s challenges) to shape your own conflict resolution approach.
Course Objectives
What You’ll Takeaway
By the end of the class, learners will be able to:
- Examine different types of emotional responses in the change curve
- Analyse common sources of conflicts during change.
- Articulate different types of conflict techniques.
- Utilise conflict resolution techniques in workplace situations.
- Build resilience for themselves and their teams during change.
- Diagnose and recommend intervention to the conflict solution plan.
Skills Gained:
Mastering Change-Management Models
Learn to apply key frameworks such as ADKAR Model, Lewin’s 3‑Stage Model and Kübler‑Ross Change Curve to manage transitions and reduce resistance.
Conflict Style Awareness & Management
Gain the ability to identify your own conflict style (e.g., collaboration, negotiation, compromise) and apply appropriate strategies to handle conflicts during change effectively.
Resilience & Adaptability During Change
Develop the skill to build personal and team resilience, stay adaptable in uncertain times and support others through change.
Structured Conflict-Resolution Planning
Acquire the capacity to analyse root causes of workplace change conflicts (emotional vs structural), map stakeholders and power dynamics, and draft a conflict-resolution plan that aligns with change goals.
Communicating & Influencing During Change
Learn how to engage stakeholders, conduct difficult conversations and communicate change in a way that builds trust and minimises resistance.
Certification Track
Level up!
Get certified. Get noticed. Get ahead.
A Certification of Completion by Equinet Academy will be awarded to candidates who have demonstrated competency in the Conflict Management course assessment and achieved at least 75% attendance.
Course Outline
Inside the course
This Conflict Management course covers conflict resolution techniques and resilience building. Learn to manage emotional responses, handle workplace conflicts, and develop practical intervention plans through real-world case studies and applied frameworks.
Understanding change and how it affects your work
- What is change management?
- Fundamental principles of change management and its importance in organizational success. (Kurt Lewin’s 3 steps change model theory)
- Understanding the ADKAR model and how this model can limit resistance to organizational change.
- What is Kubler Ross’ Change curves and the emotional responses that accompany them to aid in better management of the change process.
Conflict Resolution Models and Techniques
- Overview of conflict resolution models (e.g., Thomas-Kilmann, Interest-Based Relational (IBR) approach).
- Exploring the techniques and strategies to use for conflicts resolutions – Avoiding, Competing, Accommodating, Compromising and Collaboration.
- Self-Assessment: Participants complete a quick self-assessment to identify their primary and secondary conflict styles.
- Strengths & Weaknesses: Discussion on the advantages and disadvantages of each style in different situations.
- Group Activity: Paired Discussion – “How My Style Impacts Others”: Participants discuss how their preferred conflict style might be perceived by colleagues and how it influences outcomes.
Being adaptable and building resilience when managing change
- Mindset shift to stay strong and resilient in the face of change with 9 strategies to build resilience.
- Role of communication in building resilience.
- Individual activity: Create a personal resilience-building plan with the template and share back.
- Peer learning and Feedback
Analyse and recommend conflict resolution plan
- Case Study: Conflict Analysis, identifying the Root causes (interests vs. positions), Stakeholders & Power Dynamics, Emotional vs. structural factors.
- Analysis of successful conflict resolution during change – (Disney)
- Analysis of failed conflict resolution during change – (Nokia)
- Extracting lessons and best practices from both case studies.
- Group Activity: draft a resolution plan using the framework. Must include:
- Strategies (collaboration, mediation, negotiation, etc.)
- Communication plan (how to engage stakeholders)
- Short-term & long-term actions
- Metrics for success (trust, engagement, productivity)
Trainers
Meet Your Educators
Trainer Bio
Jerome Lai
Jerome Lai is an accomplished trainer and consultant with over 15 years of expertise in Project management, Stakeholder engagement, and Change management. Leveraging a wealth of experience across diverse industries such as telecommunications, pharmaceuticals, manufacturing, and retail, Jerome has honed a reputation for delivering impactful, learner-centric training programs.
Course Fee
Fund Your Brain Gain
Gain practical skills and resources you can apply immediately at work.
Full Course Fee (without funding)
S$299.00
Course Schedule
Mark Your Calendar!
Discover course schedules crafted with you in mind, structured for balance, driven by your goals, ready for action.
| Learning Mode | Course Dates | Duration | Trainer |
|---|---|---|---|
| In-Person | 03 Aug 2026 (Mon) | 9.00am - 6.00pm | |
| In-Person | 23 Nov 2026 (Mon) | 9.00am - 6.00pm |
Click on the course dates above to register online.
Frequently Asked Questions (FAQs)
The Need-to-Know Stuff, Fast
Everything you need to know about the course. Can’t find the answer you’re looking for? Please contact our friendly team.
Trainees should have basic proficiency in written and spoken English. No prior experience in change management or conflict resolution is required.
This course is ideal for managers, team leads, HR professionals, and individuals who want to strengthen their ability to manage workplace conflicts, navigate transitions smoothly, and lead teams effectively through change.
The workshop is designed to be practical and engaging. You’ll participate in role-plays, reflective discussions, and real-world case study analyses to practise managing conflicts and leading teams through organisational change.
Upon completing the course and achieving 75% attendance, you’ll receive a Certificate of Completion by Equinet Academy, recognising your participation and competency in the course.
You’ll learn to apply structured change management models such as Lewin’s, ADKAR, and Kubler-Ross frameworks to real workplace scenarios. These tools will help you reduce resistance, handle tough conversations confidently, and build team resilience during transitions.
Yes. While the course is highly relevant for managers and HR professionals, it’s equally beneficial for individuals who want to manage workplace changes more effectively, improve communication, and strengthen collaboration with colleagues.
Yes, you may contact your trainer after the course. There are other post-training support channels such as the Equinet Academy Insider Community where you may network with like-minded individuals and industry experts and live Ask Me Anything sessions where you may seek advice from a subject matter expert.
Brochure Download
See What’s Inside: Get the Brochure
Explore the course outline, key topics, and learning outcomes you will gain from this training.