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AI-Driven Digital Transformation · 1 Module · 16 Hours

Smarter workflows. Stronger transformation.

WSQ AI-Driven Digital Transformation Course

Streamline workflows, improve efficiency, and future-proof business operations through AI-powered automation and digital transformation.

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What's included
  • 16 hours of instructor-led hands-on training
  • Industry practitioner trainer
  • Alumni community access
  • Post-training mentoring and support

Course Description

What is This Course About?

Digital transformation is no longer just about adopting new technology. Organisations must identify inefficiencies, redesign processes, evaluate solutions, and implement change effectively to realise meaningful business value. Without a structured approach, digitalisation initiatives can become costly, fragmented, and difficult to sustain.

This course teaches you how to use AI and digital transformation frameworks to improve business processes and operational efficiency. You will learn how to identify automation opportunities, evaluate technology solutions, and manage digital transformation initiatives from planning to implementation.

Modernise workflows, improve operational efficiency, and build practical digital transformation capabilities that support long-term business growth and organisational performance.

See It for Yourself

Hear From The Trainer

Brendon Koh explains the real shift behind AI: it’s not about chasing tools, it’s about making better decisions faster. Get a preview of how the course helps you spot where AI truly improves workflows, fix broken processes first, and build a clear plan you can apply at work.

Not ready to register yet? Download the course brochure for the full module outline, learning objectives, and course fees. Download brochure

Tools Covered

Inside Your Toolbox

Specific tools’ depth of coverage may vary based on industry trends and learner needs.

ChatGPT
Mermaid
Make.com
Ninox
Notion.so
Google Forms

Course Outcomes

Skills That Give You an Edge

Skills Gained

Digital Transformation

Modernise workflows and business processes.

Process Mapping

Identify inefficiencies and improvement opportunities.

Requirements Gathering

Translate business needs into clear solution requirements.

Solution Evaluation

Assess tools, vendors, and technology options.

Automation Planning

Use AI and low-code tools to streamline operations.

Project Implementation

Manage digital transformation initiatives with confidence.

Course Outline

Inside The Course

1
Introduction to Digital Transformation in IT & Operations
Instructor-Led • Lecture and Illustration • Group Discussion
Topics Covered:
  • Understand digital transformation for IT and operations
  • Explore types of digital transformation initiatives such as automation, core systems, and AI
  • Review the benefits of digital transformation
  • Understand digital transformation models
  • Identify key drivers such as AI readiness and speed to market
  • Recognise key digital transformation stakeholders
  • Discuss common challenges of digital transformation
2
Digital Transformation Framework & Strategies
Instructor-Led • Lecture and Illustration • Group Discussion • Demonstration and Practical Application • Class Activity
Topics Covered:
  • Review digital transformation case studies
  • Apply the Golden Triangle with an AI lens
  • Understand how to establish a Digital Center of Excellence
  • Create a digital transformation repository using AI tools
  • Connect transformation strategy with company resources and technologies
  • Identify how digital frameworks support operational excellence
3
Gathering Business Requirements from key stakeholders
Instructor-Led • Lecture and Illustration • Demonstration and Practical Application • Class Activity
Topics Covered:
  • Understand the end-to-end requirements gathering process
  • Identify prerequisites for AI and automation opportunities
  • Use AI tools to support requirements gathering workshops
  • Collect business needs from key stakeholders
  • Define requirements gathering deliverables
  • Map pain points and improvement opportunities across business units
4
Translating Business needs into Software Requirements
Instructor-Led • Lecture and Illustration • Demonstration and Practical Application • Class Activity
Topics Covered:
  • Understand different types of software requirement documentation
  • Differentiate functional and non-functional requirements
  • Document business rules clearly
  • Create business process diagrams using Mermaid and ChatGPT
  • Use AI tools to document requirements through user stories
  • Apply SCRUM concepts when structuring user stories and software requirements
5
Evaluating Software Solutions
Instructor-Led • Lecture and Illustration • Demonstration and Practical Application • Class Activity • Group Discussion
Topics Covered:
  • Review types of software providers such as VAR, MSP, ISV, and SI
  • Understand software charging models such as subscription, usage, freemium, tiered, per-user, metered, pay-per-feature, and man-days
  • Compare ready-made and custom-built software
  • Explore low-code and no-code development platforms
  • Understand total cost of ownership
  • Evaluate software solutions using AI-driven cost-benefit analysis
6
Managing Digital Transformation Projects
Instructor-Led • Lecture and Illustration • Demonstration and Practical Application • Class Activity • Group Discussion
Topics Covered:
  • Build a business case for digital transformation
  • Identify project success metrics, including AI reliability metrics
  • Compare Waterfall and Scrum project management frameworks
  • Understand when to use Waterfall or Scrum
  • Design implementation plans for digital technology solutions
  • Monitor timelines and coordinate project work with business executives

 

7
Assessments
  • Written Exam
  • Case Study

Trainers

Meet Your Educators

Business App Consultant & WSQ CET TrainerLed 20+ app development and automation projects for MNCs/SMEsDigital Transformation Consultant with 10+ years of experience

Target Audience

Who Should Attend

This course is designed for learners who want to streamline workflows, modernise operations, and implement practical digital transformation solutions in their organisations.

It is suitable for:

  • Service-Based SME Business Owners
  • IT and Technology Managers
  • Operations Managers
  • Business Process Improvement Executives
  • Professionals Leading Workflow Improvements
  • Professionals Implementing Digital Solutions

Certification

Get Certified

Learners who meet the attendance and assessment requirements will receive a Certificate of Completion by Equinet Academy.

SkillsFuture WSQ Statement of Attainment (SOA) – Business Needs Analysis under the Skills Framework TSC and Certification of Completion by Equinet Academy will be awarded to candidates who have demonstrated competency in the WSQ AI-Driven Digital Transformation course assessment and achieved at least 75% attendance.

Course Code: TGS-2025057230
Course Support Period: 04 Aug 2025 – 03 Aug 2027

Prerequisites

What You’ll Need to Get Started

No coding or technical expertise is required. Participants should have basic computer literacy and be comfortable using modern web applications.

Course Fees & SkillsFuture Funding

Fund Your Brain Gain

This is a SkillsFuture-funded WSQ course. The full course fee is S$990.00. Your nett fee depends on your citizenship, age, and whether you are sponsored by an SME employer. Additional offsets like SkillsFuture Credit, PSEA, UTAP, and SFEC can stack on top of your nett fee.

1. SSG SUBSIDY TIERS

Pick the row that describes you. Subsidies are applied at registration; no separate application is needed.

Who you areSubsidyNett fee
Singapore Citizen aged 40 and above, self-sponsored or employer-sponsored (Non-SME)MCES (MID-CAREER ENHANCED SUBSIDY)Baseline 50% + MCES 20% = 70% totalS$297.00save S$693.00
Singapore Citizen, PR, or LTVP+ Holder sponsored by an SME employerETSS (ENHANCED TRAINING SUPPORT FOR SMES)Baseline 50% + ETSS 20% = 70% totalS$297.00save S$693.00
Singapore Citizen, PR, or LTVP+ Holder aged 21 and above, self-sponsored or employer-sponsoredBASELINE FUNDINGBaseline 50%S$495.00save S$495.00
Foreigner / not eligible for SSG fundingSubsidies not applicableS$990.00full fee

Eligibility for ETSS depends on your employer’s SME status (ACRA-registered with annual sales of S$100M or less, or 200 employees or fewer). MCES applies to Singapore Citizens aged 40 and above. You receive whichever subsidy is most favourable, not both.


2. ADDITIONAL OFFSETS (STACK ON TOP)

These are applied to your nett fee after subsidies. You can combine more than one if you qualify.

SkillsFuture Credit (SFC)

Self-sponsored
SINGAPORE CITIZENS AGED 25 AND ABOVE

Use your SkillsFuture Credit balance to offset your nett course fee. Singaporeans receive a base credit of S$500.

PSEA

Self-sponsored
SINGAPORE CITIZENS AGED 30 AND BELOW

Use your Post-Secondary Education Account to pay for SkillsFuture-related course fees. Apply via your bank or MOE.

UTAP

NTUC MEMBERS
NTUC UNION MEMBERS

Get 50% off your out-of-pocket fee, capped at S$250 per year (S$500 for members aged 40 and above). This course is UTAP claimable – apply via the U Portal after course completion.

SFEC

Employer
ELIGIBLE SME EMPLOYERS

Employers can use SkillsFuture Enterprise Credit (S$10,000) to offset up to 90% of out-of-pocket course fees on top of existing schemes. Check eligibility at enterprisesg.gov.sg.


3. WORKED EXAMPLE
Stacked funding example
Full course feeS$990.00
GSTS$89.10
Less: Baseline Funding (non-tax inclusive)− S$495.00
Less: MCES subsidy (non-tax inclusive)− S$198.00
Less: GST absorption− S$89.10
Nett fee after SSG subsidyS$297.00
Less: SkillsFuture Credit − S$297.00
Out-of-pocket after SFCS$0.00

Example assumes you have at least S$297.00 Skills Future Credit balance. Actual nett fee depends on your specific eligibility.

Course Schedule

Mark Your Calendar!

Discover course schedules crafted with you in mind, structured for balance, driven by your goals, ready for action.

Duration: 2 Days (16 Hours)

Course Dates Trainer
07, 08 Sep 2026 -
9.00am - 6.00pm
Mon, Tue · In-Person
15, 16 Dec 2026 -
9.00am - 6.00pm
Tue, Wed · In-Person

Learners Review

What Our Trainees Say

Experience matters, discover honest feedback and stories from learners who shaped their future with us.

"

“I thoroughly enjoyed the 2-day course on AI-Driven Digital Transformation. I feel like I’ve learned a lot from Brendon’s real-world experiences and his practical approach. I have expanded my understanding of digital transformation and how it can be applied to my role and agency.”

Course Taken:
WSQ AI-Driven Digital Transformation

"

Brendon is very knowledgeable and highly experience in his field. He has taught us a lot more than textbook examples and I appreciate his case studies samples.

Course Taken:
WSQ AI-Driven Digital Transformation

"

“It’s a great course that helps learners understand the key concepts of digital transformation.”

Course Taken:
WSQ AI-Driven Digital Transformation

See All Reviews

Frequently Asked Questions (FAQs)

The Need-to-Know Stuff, Fast

Everything you need to know about the course. Can’t find the answer you’re looking for? Please contact our friendly team.

Yes, the course is designed for individuals with varying levels of digital transformation knowledge.

Various cloud-based software tools, along with instructions for access, to execute all exercises will be provided during the conduct of the workshop.

Yes, participants will receive all digital resources (e.g. templates, guidelines) needed to run end-to-end digital transformation initiatives in your company.

The workshop includes hands-on activities, group discussions, and practical exercises to enhance engagement.

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