Write with clarity. Communicate with impact.
Apply NowCourse Description
What is This Course About?
Most professionals write every day, and almost none of them have ever been taught how.
They write emails that get ignored because the point is buried in the third paragraph. They write reports that take three hours and communicate nothing their manager did not already know. They write proposals that describe the solution beautifully and forget to make the case for why the reader should care. They write long meeting updates because editing takes time they do not have.
AI has changed the writing equation – but not in the way most people assume. The professionals who use AI most effectively are not the ones who let it write for them. They are the ones who know what good writing looks like, can direct AI to produce a strong first draft, and have the editorial discipline to improve it rather than just accept it. AI makes strong writers faster. It makes weak writers more confident and mediocre.
This course develops both the writing discipline and AI capability over two integrated days.
Day 1 covers business writing – the full range of professional documents that require clear thinking, logical structure, and precise language: reports, proposals, memos, internal communications, and the frameworks that make business writing both faster and better. AI runs through Day 1 as a drafting and structuring tool, applied to each format as it is taught.
Day 2 covers email writing – not as a single format but as a family of distinct communication challenges, each with its own conventions and failure modes: professional workplace emails, difficult messages (bad news, escalation, declination), persuasion and influence emails, client and external outreach, and email marketing copy. AI runs through Day 2 as a tone-calibration, personalisation, and editing tool – with explicit attention to the specific ways AI-generated email sounds generic and how to fix it.
By the end of this course, you will write faster, more clearly, and with more consistent impact – using AI as a genuine productivity accelerator rather than a crutch that makes your writing sound like everyone else’s.
Tools Covered
Inside Your Toolbox
This course is tools-integrated throughout. AI runs as a live layer across every writing session on both days.
- ChatGPT (free tier) – primary AI drafting and editing tool throughout
- Claude (free tier) – alternative AI assistant and comparison tool for editing exercises
- Subject line testing tools – CoSchedule Headline Analyser for email subject line evaluation
- Provided writing exercise templates – business document formats and email brief cards for all sessions
Learners need a laptop and a ChatGPT or Claude account. Both are free.
Target Audience
Who This Course Is For
This course is designed for any professional who writes as part of their role and wants to write with more clarity, more speed, and more consistent impact – using AI as a genuine productivity tool rather than a shortcut.
- Corporate professionals and managers who write reports, proposals, memos, and internal communications
- Marketing and communications professionals who write campaign emails, nurture sequences, and client-facing content
- Sales and business development professionals who write outreach emails, proposals, and follow-ups
- Entrepreneurs and business owners who write across every format – internal, external, marketing, and client-facing
- HR, operations, and administrative professionals who write policies, procedures, meeting summaries, and internal updates
- Anyone who has received feedback that their writing is unclear, too long, or insufficiently direct – and wants a structured approach to fixing it
No prior writing training or AI tool experience required.
Prerequisites
What You’ll Need to Get Started
This course has no formal prerequisites.
- A laptop
- A ChatGPT account (free tier) or Claude account (free tier) – set up before Day 1
- A professional context to draw on – a role, a team, or specific writing challenges you currently face
- C6 in O-Level English or equivalent
Course Highlights
What You’ll Learn
Writing is a craft with learnable principles. This course develops all of them across business and email contexts, with AI applied throughout.
- Common writing failures: buried leads, assumed context, passivity, overqualification, and unclear actions
- Clarity framework: BLUF, pyramidal structure, clarity test, and sentence discipline
- Audience analysis: mapping reader knowledge, needs, and possible misunderstandings across different audiences
- AI for business writing: structured prompting, drafting from briefs, and editing discipline
- Professional reports: structure that drives decisions, with AI outlining and editing
- Business proposals: structuring that leads with the problem, with AI drafting
- Memos and internal documents: decision memos, updates, meeting records, and policies, with AI standardisation
- Professional email standards: subject lines, openings, body structure, action requests, and tone calibration
- Difficult emails: bad news, refusals, escalation, apologies, and following up, with AI drafting
- Persuasion by email: request structuring, influencing without authority, and AIDA
- Client and outreach emails: cold outreach, business development, referrals, following up, and AI personalisation
- Email marketing copy: structure (hook, body, offer, CTA), segmentation, sequences, and AI campaign generation
Course Objectives
What You’ll Takeaway
By the end of this course, you will be able to:
- Apply the clarity framework and audience analysis discipline to structure professional business documents, and use AI tools to accelerate drafting, restructuring, and editing across all business writing formats
- Apply professional email writing standards across workplace contexts and write difficult emails – bad news, declination, escalation, apology, and follow-up – with structural discipline that maintains professional relationships
- Write persuasive influence emails, client and external outreach, and email marketing copy using proven frameworks and AI as a drafting, personalisation, and sequence-planning tool
Skills You’ll Acquire
Completing this course, you will develop a professional writing capability that combines structural discipline with AI-augmented speed.
Clarity discipline
Apply BLUF and the clarity test to eliminate buried leads and assumed context across all formats
Audience design
Write for the reader rather than the writer in every professional context
Report writing
Produce decision-ready reports with executive summaries that stand alone
Proposal writing
Build compelling internal and external proposals that establish the problem before selling the solution
Internal communications
Write memos, updates, and workplace documents that get read and drive action
Professional email standards
Apply the five-point email standard to workplace email with consistent quality
Difficult email navigation
Write bad news, declination, escalation, and apology emails with structural discipline
Persuasion by email
Apply AIDA and influence frameworks to emails that require a yes
Outreach email writing
Write cold outreach and business development emails that convert
Email marketing copy
Write subject lines, campaign emails, and sequences that drive engagement
AI-augmented writing
Direct AI tools for first drafts, restructure, and tone refinement – then edit with professional judgment
Course Outline
Inside the course
Day 1 covers business writing with AI – the structural frameworks, document formats, and AI workflow disciplines that make professional documents faster and clearer.
Day 2 covers email writing with AI – the full range of email contexts from professional standards through difficult messages, persuasion, outreach, and marketing copy. AI is integrated throughout both days as a drafting and editing layer, not a separate topic.
Business Writing Foundations and AI Workflow
- Why professional writing fails: structural failures, writer vs reader focus, clarity framework, and BLUF
- Audience analysis: mapping reader knowledge, needs, and misunderstandings across audiences
- AI for business writing: structured prompting, templates, editing discipline, and correcting AI errors
- Professional reports: structure and summaries, writing that drives decisions, and AI outlining and editing
- Business proposals: internal and external structures, framing that leads with the problem, and AI drafting
- Memos and internal documents: memos that drive decisions, updates, meeting records, policies, and AI standardisation
Professional Email Standards and Difficult Email Types
- Professional email standards: subject lines, purposeful openings, body structure, action requests, and tone calibration
- Difficult email types: bad news, refusals, escalation, apologies, and following up
- AI for difficult emails: structuring sensitive drafts, editing into your voice, and tone calibration across registers
Persuasion, Outreach, and Email Marketing Copy
- Persuasion and influence by email: persuasive requests, managing up, influencing without authority, AIDA, and AI drafting
- Client and external outreach emails: cold outreach, business development, referrals, following up, and AI personalisation
- Email marketing copy: subject lines, campaign structure (hook, body, offer, CTA), segmentation, sequences, and AI campaign planning
Assessment Methods
- Case Study Written Assessment
- Individual Project Presentation
Trainers
Meet Your Educators
Trainer Bio
Tan Siew Ann
Siew Ann is a freelance writer specialising in digital marketing blog content and case studies for B2B SaaS (software-as-a-service) companies. She has 10+ years of business email writing experience. Since 2019, she has built a regular base of clients from Singapore, the United States, Spain and other countries. Her clients include well-known brands in the digital marketing and automation industries, like Semrush, Kit (formerly known as ConvertKit) and Make.
Course Fee & Funding
Fund Your Brain Gain
Access funding opportunities and resources designed to fuel your learning goals.
Course Fee After Eligible SSG Subsidies:
From S$299.70 after SSG Subsidies
Full Course Fee (without funding)
S$999.00
S$299.70
S$499.50
Course Schedule
Mark Your Calendar!
2 Days | 16 Hours
This is a hands-on, application-focused workshop. Most of each day is spent practising and refining business and email writing using structured frameworks and AI tools. Bring a laptop, real writing scenarios from your work, and the discipline to apply, test, and improve your writing outputs.
| Learning Mode | Course Dates | Duration | Trainer |
|---|---|---|---|
| In-Person | 14, 15 Sep 2026 (Mon, Tue) | 9.00am - 6.00pm | |
| In-Person | 07, 08 Dec 2026 (Mon, Tue) | 9.00am - 6.00pm |
Click on the course dates above to register online.
Frequently Asked Questions (FAQs)
The Need-to-Know Stuff, Fast
Everything you need to know about the course. Can’t find the answer you’re looking for? Please contact our friendly team.
No. This is a professional writing course for people who are already competent in English and want to write with more clarity, speed, and impact. If English language proficiency is the primary challenge, a different programme would be more appropriate.
No. The AI writing workflow is taught from the beginning on Day 1. A ChatGPT or Claude free account is all you need, and you will set it up during the pre-course preparation.
Both. Day 1 covers internal and external business documents. Day 2 covers the full range of email – including email marketing copy, nurture sequences, and subject lines – alongside professional, difficult, and outreach email types.
Yes, if you send any kind of email to prospects, customers, or partners. The email marketing content is grounded in the same clarity and audience principles as the professional email content – the difference is the conversion objective, not the writing discipline.
No, and Day 1 makes the case for why. AI produces writing that is structured and grammatically correct. It does not produce writing that is specific to your organisation, your relationship with the reader, your numbers, your context, or your voice. Those elements are what make professional writing effective. This course teaches you how to contribute to them – and how to use AI to handle the structural scaffolding so you can focus on the substance.