FAQ
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Resumption of Face to Face Classroom Learning Mode – More info
Course-Related
In light of the COVID-19, are there e-learning courses?
In response to the COVID-19 national circuit breaker effort on 3 April 2020, SSG had announced that all training providers will be required to convert all delivery of training and assessments to online or e-learning mode from 7 Apr 2020 to 1 Jun 2020.
Equinet Academy will be converting all face to face classes to facilitated online classroom and e-learning to facilitate remote trainings.
What is the difference between the e-learning and classroom training?
Typically, in a traditional classroom, classes are conducted with 1 trainer to 20 – 25 learners in a cluster or classroom seating format. Group discussions, group presentations, lectures, peer-to-peer coaching are all conducted face-to-face (in person).
In an online-based classroom, lessons will be delivered via a video conferencing software. Lectures will be conducted via screensharing, while group discussions and group brainstorming will be conducted via “breakout” rooms (individual virtual rooms) to split up discussions into smaller groups.
Unfamiliar with how our online classes are run? Read the Online-Based Classroom Learner Guide before signing up for a class.
We are currently working on developing training videos that do not include the participation of any attendees. These training videos are expected to be ready by the 3rd Quarter of this year. It will be uploaded to our learning resource portal at learningportal.equinetacademy.net and made available to existing learners of Equinet for at least a year.
I am totally new to digital marketing. What is a good course to start and further expand my knowledge and skills in this area?
We recommend starting with our WSQ Digital Marketing Strategy course to understand the concept of digital marketing, the features, advantages, and constraints of the various digital marketing channels, and how to develop a digital marketing strategy for your business or organisation.
Following which you may dive deep and specialise in the various digital marketing channels, platforms, or disciplines by taking other core and elective modules listed on the Digital marketing courses page.
Still unsure which course(s) are suitable for your needs? Complete this 3-question survey to determine a suitable course for your needs. Go to course selection diagnostic tool →
Are the courses purely lecture-based or is there interaction from learners as well?
We apply Gagne’s 9 events of instruction in our classroom to enable effective transfer and retention of skills and knowledge.
Gagne 9 Events of Instruction:
- Gain attention.
- Inform learners of objectives.
- Stimulate recall of prior learning.
- Present the content.
- Provide learning guidance.
- Elicit performance.
- Provide feedback.
- Assess performance.
- Enhance retention and transfer to the job.
Scholarly articles on Gagne 9 events of instruction.
Furthermore, we apply instructional design methodologies to enhance the transfer of knowledge and learning. Some instructional methods we use include:
- Games
- Drill & Practice
- Didactic Questioning
- Demonstration & Modelling
- Problem-Solving
- Concept Formation
- Brainstorming
- Discussion
- Debate
- Peer Coaching
- Peer Practice
- Roleplay & Reflection
- Presentation
- Experiments
- Case study with Activity Sheet
- Lecture
- Reading and peer tutoring
- Dialogue
Will I have access to the course materials after the course?
Yes. You will be given lifetime access to the course materials on the learning portal which you can access after the course.
Will a certificate be issued after completing the training course?
Yes, a certificate of completion will be issued upon achieving at least 75% attendance. For certifiable (WSQ) courses with assessment modules, a Statement of Attainment (SOA) will also be issued by SkillsFuture Singapore upon attaining ‘Competent’ status. Employers may verify the authenticity of your cert via the e-Cert verification e-Service at SSG.
What is the maximum class size?
The maximum class size is 20 – 24 pax depending on the technical nature of the course.
What does the after-training support include?
You may access the course support forums via the learning portal or the contact the course trainer directly via email should you have any questions after the course.
More details on after-training support here.
Where are the trainings conducted?
Trainings are conducted at:
Equinet Academy
10 Anson Road
#25-08 International Plaza
Singapore 079903
What is the nearest MRT and available buses?
The nearest MRT is:
- Tanjong Pagar MRT – International Plaza is immediately outside Exit C
Bus stop at Intl Plaza on Anson Road:
57, 131, 167, 186, 400, 402, 700, 970, 971E
Bus stop at Shenton Way (Opp AXA Tower):
10, 57, 97, 100, 131, 502
Bus stop at Shenton Way (Opp MAS Building):
70, 75, 106, 107, 128, 130, 133, 162, 167, 186, 196, 400, 402, 700, 970
Are there any parking nearby if I’m driving?
Parking at International Plaza carpark rates:
Monday – Friday before 5PM
$2.20/30 minutes from 7am to 5pm
Monday – Friday after 5PM
$3.00/entry from 5pm to 7am the following day
Saturday
$2.20/30 minutes from 7am to 3pm, $3.00/entry after 3pm to 7am the following day
Public carparks:
23 Peck Seah Street, S(079313)
Monday – Friday before 5pm
$1.20/30min from 7am to 11am, $1.50/30min from 11am to 5pm
Monday – Friday after 5pm
$0.60/30min from 5pm to 7am the following day
Saturday
$1.20/30min from 7am to 5pm, $0.60/30min from 5pm to 7am the following day
Icon Village, 12 Gopeng Street, S(078877)
Monday – Friday before 5pm
$1.61/30min from 7am to 5pm
Monday – Friday after 5pm
$3.21/entry from 5pm to 7am the following day
Saturday
$1.61/30min from 7am to 1pm, $3.21/entry from 1pm to 7am the following day
Will there be laptops provided?
Yes. A Windows laptop will be provided to every participant. You may however opt to bring your own laptop.
What do I need to bring/prepare for the course?
As laptops and course materials will be provided to every trainee, it is optional to bring your own laptop. Please bring along a pen and a notebook if you wish to take notes during lesson.
Dress code: Casual wear. You may want to bring along a jacket in case you feel cold.
Where can I view all course schedules?
You may view the course schedules of all our courses here.
What if I miss a day of class?
As the curriculum and course flow may have changed, you will be required to re-attend the entire duration of the course at the full fee. At least 75% attendance is required to qualify for the certification of completion.
Where can I find the course schedules?
You may browse the course schedules via the following link:
Do you provide in-house training?
Yes. Please contact us for further discussion.
How do I register for a course?
You may browse all courses via the following link and click on the register button on each respective course:
Funding and Payments
What are the available course funding / grants / subsidies?
For certifiable (WSQ) and non-certifiable (non-WSQ) courses approved by SkillsFuture Singapore (SSG), self-sponsored individuals and companies (SMEs and Non-SMEs) can apply under the following grant schemes to subsidise the course fees.
- SkillsFuture Mid-career Enhanced Subsidy
- Enhanced Training Support for SMEs
- Self-sponsored (Singaporean Citizens and Singaporean Permanent Residents)
- Company-sponsored (Singaporean Citizens and Singaporean Permanent Residents)
- Absentee Payroll
- SkillsFuture Credit
- Post Secondary Education Account (PSEA)
Please see next sections for more details on each grant/funding.
What are the course fees?
Our course fees range from $500 to $990 (After funding, from $75.80). View course pricing table here.
What payment methods are available?
The following payment options are available:
- iBanking
- Credit Card
- PayPal
- Cheque
- Vendors@GOV
- SkillsFuture Credit
- Cash
Kindly refer to the invoice and payment instruction after registering for a course.
What are your refund and cancellation policies?
For cancellation or rescheduling of your registered course, kindly inform us at least 7 working days before the course start date in order to get a refund on the course fees, less credit card/PayPal transaction fees. Kindly note that for cancellations/rescheduling received less than 7 working days before the course start date, a penalty of 20% of the course fee will be charged. Please note that for cancellations/rescheduling received less than 3 working days before the course start date, 50% of the course fees will be charged. In the case of cancellations/rescheduling received 1 working day before the course start date or less, full fees will be imposed.. View our Terms & Conditions.
Funding for Self-Sponsored (Individuals)
I am a self-sponsored individual, what grants are there available for individuals?
SSG grants available for self-sponsored individuals:
- SkillsFuture Mid-career Enhanced Subsidy (MCES) – Up to 90% funding capped at $50/hour (See below sections for more details)
- Singapore Citizens and Singapore Permanent Residences ages 21 – 39 years old – Up to 50% of course fees capped at $15/hour (See below sections for more details)
- SkillsFuture Credit (See below sections for more details)
Self-sponsored Singapore Citizens and Singapore Permanent Residences from the ages of 21 – 39, who do not qualify for the SkillsFuture Mid-career Enhanced Subsidy (MCES) can still benefit from the SSG grant.
Eligible individuals (Singapore Citizens and Singapore Permanent Residences from the ages 21 – 39) can enjoy subsidy of up to 50% of course fees (capped at $15/hour) for certifiable (WSQ) courses approved by SkillsFuture. E.g. For a 16-hour WSQ course at $990, SSG subsidises $240 (16 hours x $15/hour). The individual need only pay the balance of $750.
Furthermore, self-sponsored Singapore Citizens can offset any remaining course fees after subsidy with their SkillsFuture Credit.
To calculate your nett course fees after any SSG funding/subsidy, you may use the course grant calculator at the registration page of each course.
View our Terms & Conditions.
What is SkillsFuture Credit?
2. SkillsFuture Credit
From January 2016, all Singaporeans aged 25 and above will receive an opening credit of S$500 in their SkillsFuture Credit account. This credit can be used to offset any outstanding course fees for SkillsFuture approved courses.
Example scenario:
You wish to sign up for a course that costs $500. You may use your $500 SkillsFuture Credit to offset the entire fees. Therefore, you do not have to come up with any cash upfront.
If however, the course fee exceeds your SkillsFuture credit, you will need to top up the balance with cash.
Note: The SkillsFuture Credit is only usable with self-sponsored individuals. Employers sending employees to attend WSQ and Non-WSQ SkillsFuture approved courses are only eligible for SSG Grant and/or Absentee Payroll funding.
How do I apply for/claim SkillsFuture Credit?
Upon registering as an individual for our SkillsFuture-approved courses, we will email you step-by-step instructions on how to claim your SkillsFuture Credit. Here’s a sample guide.
What is Post-Secondary Education Account (PSEA)?
Singaporean Citizens can use his/her PSEA funds to pay for approved fees and charges for WSQ programmes. The PSEA will be closed in the year the account holder turns 31. Any unused funds in the PSEA will be transferred to the account holder’s CPF.
To check your PSEA account balance, dial the 24-hour automated Edusave/ PSEA hotline at 6260 0777 and enter your NRIC number.
How do I apply/claim for Post-Secondary Education Account (PSEA) funds?
To utilise your PSEA Funds:
1) Call MOE’s 24-hour PSEA Automatic Hotline at 6260 0777 to check your account balance.
2) Make your way down to our center at the following address to complete and submit your PSEA withdrawal form:
10 Anson Road, #25-08
International Plaza
Singapore 079903
3) If you have any outstanding balance after subtracting your available PSEA funds, you may complete the remaining payment by cash, iBanking, credit card or cheque. Payment instructions will be included in your registration email.
IMPORTANT NOTE: Your claim form must be submitted at least 1 month before the course start date. If you are past the deadline, you will need to pay your course fees using an alternate payment method to reserve your seat. Once your PSEA funds have been disbursed to us, we will contact you to initiate a refund.
What is SkillsFuture Mid-career Enhanced Subsidy?
The SkillsFuture Mid-career Enhanced Subsidy is eligible for Singapore Citizens aged 40 years and above.
Eligible individuals can benefit from up to 90% subsidy (capped at $50/hour) for certifiable (WSQ) courses at Equinet Academy. For a 16-hour course that costs $888, the individual pays only $88.80, while SSG subsidises the rest of the fees.
View our Terms & Conditions.
How do I apply/claim for SkillsFuture Mid-career Enhanced Subsidy (MCES)?
Upon registering for a certifiable (WSQ) course, please indicate your residential status, age, and monthly income for us to assess your eligibility.
For individuals, we will apply for the MCES grant on your behalf. You only need to pay us the nett fee, attend and complete the course, and pass the assessment.
For companies, you will be required to apply for the MCES grant via SkillsConnect and we will need to endorse it. You will receive a step-by-step guide on how to do so after registering for a certifiable (WSQ) course.
View our Terms & Conditions.
Funding for Company-Sponsored (SME)
What are the available course funding / grants / subsidies from SSG for Company-Sponsored (SMEs)?
For certifiable (WSQ) and non-certifiable (non-WSQ) courses approved by SkillsFuture Singapore (SSG), companies (SMEs) can apply under the following grant schemes to subsidise the course fees.
Please see next sections for more details on each grant/funding.
What is Enhanced Training Support for SMEs (ETSS)?
The Enhanced Training Support for SMEs is eligible for organisations who meet ALL of the following criteria:
- Registered or incorporated in Singapore
- At least 30% local shareholding is owned by Singapore Citizens or Singapore Permanent Residents
Group employment size not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million. (I.e. If your company employs 201 workers but does not hit S$100 million in revenue, your company is still considered an SME, provided it also fulfils the 30% local shareholding criteria.) - Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
SMEs sponsoring their employees (Singaporean Citizens and Singaporean Permanent Residents) for certifiable (WSQ) courses approved by SkillsFuture at Equinet Academy will enjoy subsidies of up to 90% of the course fees capped at $50/hour. In addition, SMEs can also claim absentee payroll of up to $7.50 per hour when their employees attend courses during working hours.
An example scenario, your company is an SME and you are sending your employee, who is a Singaporean Citizen/Permanent Resident aged 25 years old, for a certifiable (WSQ) course costing $990. You apply for the ETSS funding and your nett course fee is $990 (original course fee) – $800 (total grant amount) = $190 nett.
After the training, you apply for the absentee payroll of $7.50 x 16 hours (total training and assessment hours) = $120.
The total cost of sending your employee for training is $190 (nett payable course fee after funding) – $120 (absentee payroll funding) = $70 nett.
View our Terms & Conditions.
How do I apply/claim for the Enhanced Training Support for SMEs (ETSS)?
To apply/claim for the Enhanced Training Support for SMEs (ETSS) grant, employers need to register their employees for a certifiable (WSQ) course at Equinet Academy. Upon completing your registration with us, we will send you a step-by-step guide via email on how to apply for the ETSS grant via SkillsConnect.
View our Terms & Conditions.
What is Absentee Payroll (For SMEs)?
Absentee Payroll (AP) funding is a grant to help employers defray the manpower costs incurred when they send their employees for certifiable skills training during working hours.
There are two types of courses that are eligible for Absentee Payroll:
- Certifiable courses approved by SSG
- Non-certifiable courses approved by SSG
For certifiable (WSQ) courses approved by SkillsFuture, employers (SMEs) may claim up to 80% of basic salary capped at $7.50 per training hour.
For non-certifiable (Non-WSQ) courses approved by SkillsFuture, employers (SMEs) may claim $2 per training hour.
Example scenario:
You attend a certifiable (WSQ) SkillsFuture approved course with a total duration of 16 training hours. The total amount you can claim is 16hrs x $7.50 = $120.
How do I apply for/claim Absentee Payroll?
You may apply for absentee payroll via the online application form on SkillsConnect.gov.sg no later than 30 days after the course start date.
Funding for Company-Sponsored (Non-SME)
What are the available course funding / grants / subsidies from SSG for Company-Sponsored (Non-SMEs)?
For certifiable (WSQ) and non-certifiable (non-WSQ) courses approved by SkillsFuture Singapore (SSG), companies (Non-SMEs) can apply under the following grant schemes to subsidise the course fees.
- Singapore Citizens and Singapore Permanent Residents
- Absentee Payroll
Please see next sections for more details on each grant/funding.
View our Terms & Conditions.
What is the funding available for Singapore Citizens and Singapore Permanent Residents (for non-SMEs)?
For Singaporean Citizen and Singaporean Permanent Resident employees aged 21 to 39, companies (non-SMEs) can apply for funding of up to 50% of course fees (capped at $15/hour). Example scenario: You send your employee for a 16-hour certifiable (WSQ) course costing $888. The grant amount will be 16 hours x $15/hour = $240. The nett payable course fee is $888 – $240 = $648.
For Singaporean Citizen and Singaporean Permanent Resident employees aged 40 and above, companies (non-SMEs) can apply for funding of up to 90% of course fees (capped at $50/hour). Example scenario: You send your employee for a 16-hour certifiable (WSQ) course costing $888. The grant amount will be 90% or $799.20 (average course fee per hour is $49.95 and does not exceed the $50/hour cap). The nett payable course fee is $888 – $799.20 = $88.80.
View our Terms & Conditions.
How do I apply funding for employees?
To apply/claim funding for employees (Singaporean Citizens and Singaporean Permanent Residents only), employers need to register their employees for a certifiable (WSQ) course at Equinet Academy. Upon completing your registration with us, we will send you a step-by-step guide via email on how to apply for the SSG grant via SkillsConnect.
What is Absentee Payroll Funding (For Non-SMEs)?
Absentee Payroll (AP) funding is a grant to help employers defray the manpower costs incurred when they send their employees for certifiable skills training during working hours.
There are two types of courses that are eligible for Absentee Payroll:
- Certifiable courses approved by SSG
- Non-certifiable courses approved by SSG
For certifiable (WSQ) courses approved by SkillsFuture, employers (non-SMEs) may claim up to 80% of basic salary capped at $4.50 per training hour.
For non-certifiable (Non-WSQ) courses approved by SkillsFuture, employers (non-SMEs) may claim $2 per training hour.
Example scenario:
You attend a certifiable (WSQ) SkillsFuture approved course with a total duration of 16 training hours. The total amount you can claim is 16hrs x $4.50 = $72.
How do I apply for/claim Absentee Payroll?
You may apply for absentee payroll via the online application form on SkillsConnect.gov.sg no later than 30 days after the course start date.
Did not find what you were looking for? Please contact us and we will be glad to address any specific questions you may have.
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Equinet Academy is a SkillsFuture Singapore (SSG) Approved Training Organisation (ATO) accredited under the WSQ Skills Framework for Infocomm Technology (ICT)
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Contact Details
Office & Training Venue:
Equinet Academy
10 Anson Road
#25-07/08, International Plaza
Singapore 079903
How to Get Here
Contact:
Administrative Matters: +65 6816 7831
Sales Enquiries: +65 6745 0745
enquiry@equinetacademy.com
Call operating hours:
Mondays – Fridays: 9am – 6pm