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FAQ Section

Got a question? Try looking through our Frequently Asked Questions section.

If you still can’t find what you’re looking for, please contact us.

I am totally new to digital marketing. What is a good course to start and further expand my knowledge and skills in this area?

We recommend starting with the 1-day hands-on Digital Marketing Essentials course, where you will learn the fundamentals of digital marketing and develop a basic digital marketing plan in a day.

Following that, you may progress to the Certified Digital Marketing Strategist programme comprising of 6 core modules. By the end of this certification programme, you will be equipped with a solid foundational knowledge on digital marketing and be able to develop and implement digital marketing strategies for a business.

Still unsure which course(s) are suitable for your needs? You may use the Course Selector Tool to get course recommendations tailored to your needs, or claim your free 5-step Digital Marketing Strategy Guide to get a head start.

I have some prior knowledge and/or experience in marketing. Are the courses still relevant for me?

Digital marketing is an ever-evolving landscape. Constantly upgrading your skills and knowledge is an essential part of lifelong learning in order to remain competitive and relevant in the industry. Equinet offers a range of courses from core essentials to advanced and elective modules depending on your objectives. Our courses have benefitted thousands of individuals ranging from small business owners to marketing executives.

Are the courses purely lecture-based or is there interaction from trainees as well?

The courses are hands-on with interactive instructional methods such as practice and feedback, demonstration and modelling, and real world case studies with individual project work. We apply Gagne’s 9 events of instruction in both our online and in-person classes to enable effective transfer and retention of skills and knowledge.

Gagne's 9 Events of Instruction

Gagne’s 9 Events of Instruction

What is the difference between online classroom and in-person traditional classroom?

From a trainee’s perspective, both modes of learning offer the same learning outcomes. It is up to the trainee’s preference on which classroom learning mode he or she wishes to undertake.

What are the duration of the courses?

Our courses run from 8 to 24 hours (1 to 3 days). The exact course duration can be found on the individual course pages. Browse all our courses here.

How are the courses different from other training centres and Institutes of Higher Learning?

Unlike other certification courses that require heavy time commitment and months to complete, our courses are bite-sized yet comprehensive spanning 8-24 hours and can be taken on a flexible schedule basis. All courses are developed by industry veterans and delivered by industry practitioners in digital marketing.

Along with these benefits, you are also entitled to post-training support that includes complimentary Ask Me Anything sessions, one complimentary refresher session online, and access to the courseware via the learning management system.

Additionally, we offer career assistance and job placements through our digital marketing hiring and career assistance programs. Visit our career portal for more information.

How big are the class sizes?

The maximum number of participants per session is 20-25. For certain online-based workshops such as the Digital Marketing Essentials course, the class sizes are much larger.

Where are the trainings conducted?

In-person classroom trainings are conducted at International Plaza located right next to Tanjong Pagar MRT:

Equinet Academy
10 Anson Road
#25-07/08 International Plaza
Singapore 079903

View guide on how to get here.

Online trainings are conducted over Zoom.

Do you provide in-house (corporate) training for my company employees?

Yes. We specialise in customising learning pathways designed to upskill your team and transform your digital marketing capabilities. 

Do visit the corporate training page for more details.

What do I need to bring/prepare for the course?

You will be required to use a laptop for the course but if you do not have one, we can always loan you a laptop at no charge if you are taking courses at our training centre. However, if you opt for online classes, please ensure that you have a functioning laptop. Check out Part C of the online-based classroom learner guide for specific requirements on your laptop. For in-person classes, you may also want to bring a jacket in case you feel cold.

Will there be laptops provided?

Yes, we will provide a Windows laptops if you require. Alternatively, you may choose to bring your own laptop.

Where can I view all course schedules?

You may browse all course schedules here.

Are 1-3 day short courses sufficient to achieve desirable learning outcomes?

Equinet Academy’s courses are meticulously designed to provide bite-sized yet comprehensive information that are highly relevant to industry trends. Through a combination of individual project work, peer-to-peer interaction, and practice and feedback, trainees can immediately apply the concepts learnt in class to their real world projects.

If you feel that you have not met the learning objectives at the end of the course, you are always welcomed to re-sit the course online without any additional cost. You will also have full access to the courseware online which you may review during and after the course, and post-training support to address any challenges you may face along your learning journey through consultation with subject matter experts.

What if I cannot keep up with the pace of the class?

If you have trouble keeping up with the pace of the course, you may log in to your learning portal (3-year access) to refer to the courseware. There are also video tutorials available on the portal for easy reference. Alternatively, you may also approach the trainer during breaks or after class to clarify your doubts. After the course is over, you will be entitled to 2-hour post-training Ask Me Anything sessions and a complimentary online refresher session which you can attend within 3 years of attending the course.

What if I miss a day of class?

In order to pass the course, you would have to have at least 75% attendance along with a passing grade for WSQ courses. If you are unable to attend the course, kindly contact us to reschedule your training dates. If you do happen to miss a day, you will be required to re-attend the entire duration of the course.

Is the course schedule fixed?

Yes, the course schedule is fixed and you can access it here.

I'm not sure if I can confirm my attendance. Can I reserve a seat first?

Yes, you may contact us to soft book your seat. We will contact you as soon as the class starts to fill up and you will be required to confirm your seat or change to a different date.

Can I cancel/reschedule my course?

For cancellation/rescheduling of your registered course, kindly inform us at least 14 days before the course start date in order to get a full refund on the course fees, less any credit card/PayPal transaction fees.

The admin fee reschedule is as follows:

7-14 days before course start – 20% of full course fee before SSG subsidies
2-7 days before course start – 50% of full course fee before SSG subsidies
1 working day before course start – 100% of full course fee before SSG subsidies

Do I have to take the courses in any particular order?

There is no particular order to take any course. The courses you sign up for depends on your learning objectives. You may access the course selector tool, download the course selector guide, or speak to our course consultants to determine the most suitable course(s) based on your objectives.

What kind of certificate do you get after completing the course?

Upon completion of individual course modules, you will receive a Certificate of Completion. If you have completed all 6 core modules, you will attain the Certified Digital Marketing Strategist certificate.

For certifiable (WSQ) courses with assessment modules, a Statement of Attainment (SOA) will also be issued by SkillsFuture Singapore upon attaining ‘Competent’ status. Employers may verify the authenticity of your cert via the e-Cert verification e-Service at SSG.

Are the certificates recognised in Singapore?

According to the SkillsFuture Singapore, “The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce.”

Statements of Attainment and qualifications are quality assured and awarded by SkillsFuture Singapore and/or in partnership with established awarding bodies. For more information, click on this link: https://www.ssg.gov.sg/wsq.html

Can the courses be submitted for the WSQ Qualification Award?

The SkillsFuture Qualification Award does not apply to our courses. However, if you qualify under the Workfare Skills Support (WSS) Scheme, you may qualify for the Training Commitment Award (TCA), which awards $100 per 2 SOAs completed (two of our WSQ courses), with a cap of $200 per year.

To qualify, individual must meet the following criteria:

  • Be a Singaporean citizen;
  • Aged 35 years and above (13 years and above for Persons with Special Needs);
  • Currently employed (include Self-Employed Persons who declare his/her Net Trade Income or work done in the preceding Work Year and made Medisave contributions.);
  • Earns an average gross monthly income of not more than $2,300 for the past 12 months;
  • Lives in a property with an annual value of less than $13,000 assessed as at 31 December of the preceding year;
  • Owns less than two properties; and
  • If married:
  • Together with spouse, own less than two properties; or
  • Spouse’s assessable income for the preceding Year of Assessment is less than $70,000

You may refer to https://www.wsg.gov.sg/programmes-and-initiatives/workfare-skills-support-scheme-individuals.html for more information.

What does the post-training support package include?

The post-training support includes unlimited complimentary 2-hour Ask Me Anything sessions with a subject matter expert for up to 3 years, one complimentary online refresher seat within a year of attending the course, and 3-year access to your courseware via the learning management system.

Will I have access to the course materials after the course?

You will still have access to the course materials via the learning management system for a period of 3 years after course completion.

Can I get the video recordings of the online classes?

Due to the PDPA(Personal Data Protection Act), we are unable to send video recordings of the online classs. However, for every course you take, you will be entitled to post-training support that includes complimentary Ask Me Anything sessions, one complimentary refresher session online, and 3-year access to updated courseware including e-learning videos for certain courses.

What is the nearest MRT and available buses?

The nearest MRT is:

Tanjong Pagar MRT – International Plaza is immediately outside Exit C
Bus stop at Intl Plaza on Anson Road:
57, 131, 167, 186, 400, 402, 700, 970, 971E

Bus stop at Shenton Way (Opp AXA Tower):
10, 57, 97, 100, 131, 502

Bus stop at Shenton Way (Opp MAS Building):
70, 75, 106, 107, 128, 130, 133, 162, 167, 186, 196, 400, 402, 700, 970

Information was last updated on 1 Apr 2020

Is there any parking nearby if I’m driving?

Parking at International Plaza carpark rates:

Monday – Friday before 5PM
$2.20/30 minutes from 7am to 5pm

Monday – Friday after 5PM
$3.00/entry from 5pm to 7am the following day

Saturday
$2.20/30 minutes from 7am to 3pm, $3.00/entry after 3pm to 7am the following day

Public carparks:

23 Peck Seah Street, S(079313):

Monday – Friday before 5pm
$1.20/30min from 7am to 11am, $1.50/30min from 11am to 5pm

Monday – Friday after 5pm
$0.60/30min from 5pm to 7am the following day

Saturday
$1.20/30min from 7am to 5pm, $0.60/30min from 5pm to 7am the following day

Icon Village, 12 Gopeng Street, S(078877):

Monday – Friday before 5pm
$1.61/30min from 7am to 5pm

Monday – Friday after 5pm
$3.21/entry from 5pm to 7am the following day

Saturday
$1.61/30min from 7am to 1pm, $3.21/entry from 1pm to 7am the following day

Rates were last updated on 1 Apr 2020

I wish to register multiple trainees for the course(s), how do I go about doing that?

If you are registering multiple trainees for the course(s), you may download and complete the course registration form in Excel format found on the course registration pages. To open the file, please key in the password “eqnreg”. Once completed, you may email the form to register@equinetacademy.com

Are there assessments I have to take?

Assessments are a requirement for WSQ courses in order to certify competency and successfully claim subsidies from SkillsFuture Singapore. The assessment is online and can range from open book case studies with written questions to individual project presentations, and are mostly conducted during the course.

Are there any assignments and group work involved?

There are mini assignments throughout the course, allowing for practice on the concepts and theories taught in class. Trainees may also participate in group work and group projects which would be done during class time.

How do I register for a course?

You may browse all courses here and click on the register button next to each respective course:

Do you offer career assistance for job seekers looking to get into digital marketing?

Yes. We offer career assistance and job placements through our digital marketing hiring and career assistance programs. Visit our career portal for more information.

Funding & Payments

What are the available course funding/grants/subsidies?

For certifiable (WSQ) and non-certifiable (non-WSQ) courses approved by SkillsFuture Singapore (SSG), self-sponsored individuals and companies (SMEs and Non-SMEs) can apply under the following grant schemes to subsidise the course fees.

You may be eligible for up to 70% SkillsFuture subsidies. Please contact us for more details on your grant/funding eligibility.

What are the course fees?

For all course fees and course schedules, you may visit this page.

What payment methods are available?

The following payment options are available:

  • iBanking
  • Credit Card
  • PayPal
  • Cheque
  • Vendors@GOV
  • SkillsFuture Credit
  • Post Secondary Education Account (PSEA)
  • Cash

Kindly refer to the invoice and payment instruction after registering for a course.

What are your refund and cancellation policies?

For cancellation/rescheduling of your registered course, kindly inform us at least 14 days before the course start date in order to get a refund on the course fees. 

The admin fees for rescheduling are as follows:

  • 7-14 days before course start date – 20% of full course fee before SSG subsidies
  • 2-7 days before course start date – 50% of full course fee before SSG subsidies
  • 1 working day before course start date – 100% of full course fee before SSG subsidies
How do I apply for SkillsFuture grants?

Once you have registered for the course, you will receive detailed step-by-step instructions on how to apply for the SkillsFuture grants. The grant claiming process is relatively simple and straightforward. We will be able to assist you should you require any help along the way. 

Funding for Self-Sponsored (Individuals)

I am a self-sponsored individual, what grants are there available for individuals?

SSG grants available for self-sponsored individuals:

  • SkillsFuture Mid-career Enhanced Subsidy (MCES) – 70% course funding
  • Singapore Citizens and Singapore Permanent Residences ages 21 – 39 years old – 50% course funding
  • SkillsFuture Credit

Eligible individuals (Singapore Citizens and Singapore Permanent Residences from the ages 21 – 39) can enjoy subsidy of 50% of course fees for certifiable (WSQ) courses approved by SkillsFuture. E.g. For a 16-hour WSQ course at $990, SSG subsidises $495. The individual need only pay the balance of $495 (not inclusive of GST).

Furthermore, self-sponsored Singapore Citizens can offset any remaining course fees after subsidy with their SkillsFuture Credit or Post Secondary Education Account (PSEA) funds. (See below sections)

To calculate your nett course fees after any SSG funding/subsidy, you may use the course grant calculator found at the registration page of each course.

What is SkillsFuture Credit?

2. SkillsFuture Credit (SFC)

From January 2016, all Singaporeans aged 25 and above will receive an opening credit of S$500 in their SkillsFuture Credit account. This credit can be used to offset any outstanding course fees for SkillsFuture approved courses.

Example scenario:

You wish to sign up for a course that costs $990 and you have $500 in your SkillsFuture Credit. You may use your SkillsFuture Credit to offset part of the fees. E.g. $990 – $500 SFC = $490 (nett payable fee).

Note: The SkillsFuture Credit is only usable with self-sponsored individuals. Employers sending employees to attend WSQ and Non-WSQ SkillsFuture approved courses are only eligible for SSG Grant, Absentee Payroll funding, and SkillsFuture Enterprise Credit (SFEC).

How do I apply for/claim SkillsFuture Credit?

Once you have registered for the course, you will receive detailed step-by-step instructions on how to claim your SkillsFuture Credit. The claiming process is relatively simple and straightforward. We will be able to assist you should you require any help along the way.

What is Post-Secondary Education Account (PSEA)?

Singaporean Citizens can use his/her PSEA funds to pay for approved fees and charges for WSQ programmes. The PSEA account will be closed the year the account holder turns 31 years of age. Any unused funds in the PSEA will be transferred to the account holder’s CPF.

To check your PSEA account balance, dial the 24-hour automated Edusave/ PSEA hotline at 6260 0777 and enter your NRIC number.

How do I apply/claim for Post-Secondary Education Account (PSEA) funds?

To utilise your PSEA Funds:

1) Call MOE’s 24-hour PSEA Automatic Hotline at 6260 0777 to check your account balance.

2) Visit our center at the following address to complete and submit your PSEA withdrawal form:

10 Anson Road, #25-08

International Plaza

Singapore 079903

3) If you have any outstanding balance after subtracting your available PSEA funds, you may complete the remaining payment by Zcash, iBanking, credit card or cheque. Payment instructions will be included in your registration email.

IMPORTANT NOTE: Your claim form must be submitted at least 1 month before the course start date. If you are past the deadline, you will need to pay your course fees using an alternate payment method to reserve your seat. Once your PSEA funds have been disbursed to us, we will contact you to initiate a refund.

What is SkillsFuture Mid-career Enhanced Subsidy?

The SkillsFuture Mid-career Enhanced Subsidy is eligible for Singapore Citizens aged 40 years and above.

Eligible individuals can benefit from up to 70% subsidy for certifiable (WSQ) courses at Equinet Academy. For a 16-hour course that costs $990, the individual pays only $297 (not inclusive of GST), while SSG subsidises the rest of the fees.

The remaining course fees after subsidies (e.g. $297) can be further offset by your SkillsFuture Credit.

How do I apply/claim for SkillsFuture Mid-career Enhanced Subsidy (MCES)?

Upon registering for a certifiable (WSQ) course, please indicate your residential status, age, and monthly income for us to assess your eligibility.

For individuals, we will apply for the MCES grant on your behalf. You only need to pay us the nett fee, attend and complete the course, and pass the assessment.

For companies, you will be required to apply for the MCES grant via TPGateway and we will need to endorse it. You will receive a step-by-step guide on how to do so after registering for a certifiable (WSQ) course.

View our Terms & Conditions.

Funding for Company-Sponsored (SME)

What are the available course funding/grants/subsidies from SSG for Company-Sponsored (SMEs)?

For certifiable (WSQ) and non-certifiable (non-WSQ) courses approved by SkillsFuture Singapore (SSG), companies (SMEs) can apply under the following grant schemes to subsidise the course fees.

  1. Enhanced Training Support for SMEs
  2. Absentee Payroll
  3. SkillsFuture Enterprise Credit (SFEC)

Please see next sections for more details on each grant/funding.

What is Enhanced Training Support for SMEs (ETSS)?

The Enhanced Training Support for SMEs is eligible for organisations who meet ALL of the following criteria:

  • Registered or incorporated in Singapore
  • At least 30% local shareholding is owned by Singapore Citizens or Singapore Permanent Residents
    Group employment size not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million. (I.e. If your company employs 201 workers but does not hit S$100 million in revenue, your company is still considered an SME, provided it also fulfils the 30% local shareholding criteria.)
  • Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
  • Trainees must be Singapore Citizens or Singapore Permanent Residents

SMEs sponsoring their employees (Singaporean Citizens and Singaporean Permanent Residents) for certifiable (WSQ) courses approved by SkillsFuture at Equinet Academy will enjoy subsidies of up to 70% of the course fees. In addition, SMEs can also claim absentee payroll of $4.50 per hour when their employees attend courses during working hours.

An example scenario, your company is an SME and you are sending your employee, who is a Singaporean Citizen/Permanent Resident aged 25 years old, for a certifiable (WSQ) course costing $990. You apply for the ETSS funding and your nett course fee is $990 (original course fee) – $693 (total grant amount) = $297 (not inclusive of GST).

After the training, you may apply for the absentee payroll of $4.50 x 16 hours (total training and assessment hours) = $72.

How do I apply/claim for the Enhanced Training Support for SMEs (ETSS)?
To apply for the Enhanced Training Support for SMEs (ETSS) grant, employers need to register their employees for a certifiable (WSQ) course at Equinet Academy. Upon completing your registration with us, we will apply for the training grant on your behalf via SSG’s TPGateway portal.
What is Absentee Payroll (For SMEs)?

sAbsentee Payroll (AP) funding is a grant to help employers defray the manpower costs incurred when they send their employees for certifiable skills training during working hours.

Certifiable courses approved by SSG are eligible for Absentee Payroll:

For certifiable (WSQ) courses approved by SkillsFuture, employers (SMEs) may claim a standardised $4.50 per training hour of absentee payroll.

Example scenario:

Your employee attend a certifiable (WSQ) SkillsFuture approved course with a total duration of 16 training hours. The total amount you can claim is 16hrs x $4.50 = $72.

Do you get absentee payroll if you are the owner of the company?

In order to be eligible for a self-employed training grant, your company must be registered in ACRA and you should be contributing CPF to yourself.

Do you get absentee payroll if the course is on the weekend?

You may still eligible for absentee payroll when the course takes place on the weekend.

Companies can claim absentee payroll of a standardised $4.50/hr. In addition to absentee payroll, for weekend classes employers are expected to pay OT.

How do I apply for/claim Absentee Payroll?
After the course, your company’s CorpPass user with the assigned credentials will receive a notification to login to Enterprise Portal for Jobs & Skills (EPJS) to declare the employment details for the trainee. For more information, you may refer to the Absentee Payroll Claim Onboarding Guide.
What is SkillsFuture Enterprise Credit (SFEC)?

SFEC aims to encourage employers to invest in enterprise and workforce transformation. Eligible employers can tap on a one-off $10,000 credit per firm to cover up to 90% of out-of-pocket expenses on qualifying costs for schemes or training courses that demonstrate support for enterprise or workforce transformation.

More information on: https://www.enterprisesg.gov.sg/financial-assistance/grants/for-local-companies/skillsfuture-enterprise-credit

How do I claim/apply for SFEC?

For SSG-funded courses, companies can tap on the SFEC to subsidise the out-of-pocket fees (i.e. nett course fees, certification fees, assessment fees) for WSQ courses, capped $10,000 per company.

Example scenario:

  • Full Fee of Training: $1,000
  • SSG Course Fee Subsidy (90%): $900
  • Out-of-pocket Expense: $100
  • SFEC Disbursement (90%): $90

Employers are only required to submit the final claims for the supportable programmes that they have successfully applied for/attended by 30 June 2023. Employers may follow the claim processes and requirements indicated by the respective agencies for the supportable programmes.

For SFEC-eligible courses, employers may be required to submit the SFEC claims on the SkillsFuture Singapore’s SFEC microsite, https://go.gov.sg/sfec-microsite.

Employers are advised to hold on to the training receipts and submit claims, if necessary, from 1 April 2021.

Upon approval of the claims for these supportable programmes, the corresponding credit will be calculated and be disbursed via employers’ GIRO account registered with IRAS, or PayNow Corporate from 1 April 2021.

Funding for Company-Sponsored (Non-SME)

What are the available course funding/grants/subsidies from SSG for Company-Sponsored (Non-SMEs)?

For certifiable (WSQ) and non-certifiable (non-WSQ) courses approved by SkillsFuture Singapore (SSG), companies (Non-SMEs) can apply under the following grant schemes to subsidise the course fees.

  1. Singapore Citizens and Singapore Permanent Residents
  2. Absentee Payroll

Please see next sections for more details on each grant/funding.

What is the funding available for Singapore Citizens and Singapore Permanent Residents (for non-SMEs)?

For Singaporean Citizen and Singaporean Permanent Resident employees aged 21 to 39, companies (non-SMEs) can apply for funding of 50% of course fees. Example scenario: You send your employee for a 16-hour certifiable (WSQ) course costing $990. The grant amount will be $495. The nett payable course fee is $495 (not inclusive of GST).

For Singaporean Citizen and Singaporean Permanent Resident employees aged 40 and above, companies (non-SMEs) can apply for funding of up to 70% of course fees. Example scenario: You send your employee for a 16-hour certifiable (WSQ) course costing $990. The grant amount will be 70% or $693. The nett payable course fee is $297.

How do I apply funding for employees?

To apply/claim funding for employees, employers need to register their employees for a certifiable (WSQ) course at Equinet Academy. Upon completing your registration with us, we will apply for the training grant on your behalf via SSG’s TPGateway portal.

What is Absentee Payroll Funding (For Non-SMEs)?

Absentee Payroll (AP) funding is a grant to help employers defray the manpower costs incurred when they send their employees for certifiable skills training during working hours.

Certifiable courses approved by SSG are eligible for Absentee Payroll:

For certifiable (WSQ) courses approved by SkillsFuture, employers (Non-SMEs) may claim a standardised $4.50 per training hour.

Example scenario:

You attend a certifiable (WSQ) SkillsFuture approved course with a total duration of 16 training hours. The total amount you can claim is 16hrs x $4.50 = $72.

Do you get absentee payroll if the course is on the weekend?

You may still eligible for absentee payroll when the course takes place on the weekend.

Companies can claim absentee payroll of $4.50/hr. In addition to absentee payroll, for weekend classes employers are expected to pay OT.

How do I apply for/claim Absentee Payroll?
After the course, your company’s CorpPass user with the assigned credentials will receive a notification to login to Enterprise Portal for Jobs & Skills (EPJS) to declare the employment details for the trainee. For more information, you may refer to the Absentee Payroll Claim Onboarding Guide.

Still have questions unanswered? Contact our course consultants and let us assist you.

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