Equinet Academy
Transform Your Organisation's Digital Capabilities Through AI Empowerment
Course Description
What is This Course About?
This 2-day hands-on course equips participants to streamline business processes, data, and workforce outcomes through adaptive digital solutions. Focused on future-proofing for the AI and automation era, the course covers key skills like diagnosing inefficiencies, translating business needs into IT requirements, evaluating solution providers, and managing digitalisation projects effectively.
Learners will apply agile methods, conduct business process analysis, design data schemas, and create a digital transformation repository. They will use low-code and AI tools to build a sales automation flow integrated with a Customisable CRM. Through real-world case studies, workshops, and implementation planning, participants gain practical tools, best practices, and insights to drive successful digital transformation for operational excellence and growth.
Tools Covered
Inside your toolbox
Work with the same powerful tools the pros trust, practical, proven, and built to help you succeed from day one.
Target Audience
Made for the BOLD!
Service-based SME Business Owners, IT and Technology Managers, Operations Managers, Business Process Improvement Executives, and Professionals looking to streamline workflows and implement practical digital solutions in their organisations.
Prerequisites
What You’ll Need to Get Started
No coding or technical expertise is required. Participants should have basic computer literacy and be comfortable using modern web applications.
Course Highlights
What You’ll Learn
In this AI-Driven Digital Transformation Course, trainees will learn:
- How to create a digital transformation strategy tailored to their company’s existing resources and technologies to achieve operational excellence
- How to create a digital transformation repository using AI tools
- How to use AI to conduct requirements workshops to identify pain points and gather business needs
- How to translate business needs into IT requirements using AI
- How to successfully evaluate and select the right software solution providers based on key evaluation criteria using AI
- How to manage and implement end-to-end AI-driven digital transformation projects successfully
Course Objectives
What You’ll Takeaway
By the end of the class, trainees will be able to:
- Establish a company-wide culture of digitalisation and continuous improvement
- Develop a comprehensive digital repository of data schemas, processes, stakeholders and technologies
- Conduct interviews and workshops to map the needs and requirements of business units and identify pain points that can be resolved with digital technology solutions
- Translate business needs into IT language
- Evaluate technology solutions for implementation and drive buy-in amongst internal stakeholders in accordance with the designed implementation plans
- Design implementation plans for digital technology solutions and use Agile methodologies effectively to run projects and monitor timelines for projects by working with business executives
- Build a custom business app and automate processes using low-code and AI tools
Skills Gained:
Digital Transformation Strategy Design
Learn how to craft a tailored digital-transformation strategy that aligns with your organisation’s operations and technology base, for improved efficiency and growth.
Requirements & Process Mapping
Develop the ability to conduct stakeholder workshops, map business processes using techniques such as BPMN, and identify pain-points ready for digital intervention.
Translate Business Needs into IT Solutions
Gain competence in converting business requirements into functional IT specifications, understanding software solution types, and evaluating options for fit.
Technology Evaluation & Solution Selection
Acquire the skill to assess software solutions (off-the-shelf vs custom), understand cost models (subscription, freemium, tiered), and choose the right platform for your needs.
Project Implementation & Agile Execution
Become equipped to manage and execute digital-transformation projects end-to-end, utilising appropriate frameworks (e.g., Agile/Scrum) to deliver change efficiently.
Low-code App Development
Build and deploy custom business applications using AI-powered tools without writing complex code.
Business Process Automation Development
Design and automate end-to-end business workflows that eliminate manual tasks and boost operational efficiency.
Certification Track
Level up!
Get certified. Get noticed. Get ahead.
A SkillsFuture WSQ Statement of Attainment (SOA) – Business Needs Analysis under the Skills Framework TSC and Certification of Completion by Equinet Academy will be awarded to candidates who have demonstrated competency in the WSQ AI-Driven Digital Transformation course assessment and achieved at least 75% attendance.
Course Code: TGS-2025057230
Course Support Period: 04 Aug 2025 – 03 Aug 2027
Course Outline
Inside the course
This WSQ AI-Driven Digital Transformation course covers digital transformation frameworks, AI-driven requirements analysis, process mapping, solution evaluation, and project implementation. Learn to translate business needs into IT solutions, manage digitalisation projects, and drive operational efficiency using AI and agile methods.
Introduction to Digital Transformation in IT & Operations
- Definition of Digital Transformation for IT & Operations
- Types of Digital Transformation initiatives in IT & Operations (Automations, Core Systems, AI)
- Benefits of Digital Transformation
- Digital Transformation Model
- Key Drivers for Digital Transformation (AI-Readiness & Speed-to-Market)
- Key Digital Transformation Stakeholders
- Key Challenges of Digital Transformation
Digital Transformation Framework & Strategies
- Digital Transformation Case Studies
- The Golden Triangle (Revisited with an AI lens)
- Establishing a Digital Center of Excellence
- Establishing a Digital Transformation repository using AI tools
Gathering Business Requirements from key stakeholders
- End-to-end Requirements Gathering Process
- Requirements Gathering Pre-requisites (Identifying AI & Automation Opportunities)
- Conducting Requirements Gathering Workshop using AI tools
- Requirements Gathering Deliverables
Translating Business needs into Software requirements
- Types of Software Requirement Documentations
- Functional and Non-functional Requirements
- Business Rules
- Business Process Diagramming using Mermaid and ChatGPT
- Documenting Requirements using User Stories (SCRUM) framework using AI tools
Evaluating Software Solutions
- Types of Software Providers (VAR, MSP, ISV, SI)
- Software Charging Models (Subscription, Usage, Freemium, Tiered, Per-user, Metered, Pay-Per-Feature, Man-days)
- Ready-made (Off-the-shelf) vs Custom-built software
- Low-code, No-code (LCNC) Development Platforms
- Total Cost of Ownership (TCO)
- Evaluating software solutions using AI-Driven Cost-Benefit Analysis (CBA)
Managing Digital Transformation Projects
- Building a Business Case
- Key Metrics for measuring Project Success (Including AI Reliability Metrics)
- Waterfall Project Management Framework
- Scrum Project Management Framework
- When to use Waterfall or Scrum framework for your project
Assessment Component
- Written Exam
- Case Study
Trainers
Meet Your Educators
Trainer Bio
Brendon Koh
Brendon Koh is a digital transformation consultant and software project manager with 10 years of experience in delivering intricate digital transformation projects and products across various sectors, including Events, E-Commerce, Logistics, and Freight Forwarding. Brendon has diversified experiences on digital transformation in various capacities as a events business owner, software agency project manager and digital transformation consultant and brings a wealth of expertise on building scalable, agile and practical software solutions.
Course Fee & Funding
Fund Your Brain Gain
Access funding opportunities and resources designed to fuel your learning goals.
Course Fee After Eligible SSG Subsidies:
From S$297.00 after SSG Subsidies
Full Course Fee (without funding)
S$990.00
Course Schedule
Mark Your Calendar!
Discover course schedules crafted with you in mind, structured for balance, driven by your goals, ready for action.
| Learning Mode | Course Dates | Duration | Trainer |
|---|---|---|---|
| In-Person | 25, 26 Jun 2026 (Thu, Fri) | 9.00am - 6.00pm | |
| In-Person | 07, 08 Sep 2026 (Mon, Tue) | 9.00am - 6.00pm | |
| In-Person | 15, 16 Dec 2026 (Tue, Wed) | 9.00am - 6.00pm |
Click on the course dates above to register online.
Frequently Asked Questions (FAQs)
The Need-to-Know Stuff, Fast
Everything you need to know about the course. Can’t find the answer you’re looking for? Please contact our friendly team.
This course is suitable for Service-based SME business owners, IT/Technology Managers, Operation Managers and Business Process Improvement Executives/Managers who have a basic understanding of the organisation’s current operations, experience with business software applications (e.g. Google Drive/Microsoft Suite, Accounting Software, HR Software, CRM, ERP etc.) and direct involvement with digital transformation initiatives (e.g. business process improvement, automation etc.) to drive operational excellence and achieve adaptive growth.
Yes, the course is designed for individuals with varying levels of digital transformation knowledge.
Various cloud-based software tools, along with instructions for access, to execute all exercises will be provided during the conduct of the workshop.
Yes, participants will receive all digital resources (e.g. templates, guidelines) needed to run end-to-end digital transformation initiatives in your company.
The workshop includes hands-on activities, group discussions, and practical exercises to enhance engagement.
Participants are required to have basic understanding of organisation’s current operations and possess basic understanding and experience with common SME software used (e.g. Microsoft/Google Suite, Accounting Software, HRMS software, ERP, CRM etc.)
Testimonials
Word on the Street!
Experience matters, discover honest feedback and stories from learners who shaped their future with us.
“I thoroughly enjoyed the 2-day course on AI-Driven Digital Transformation. I feel like I’ve learned a lot from Brendon’s real-world experiences and his practical approach. I have expanded my understanding of digital transformation and how it can be applied to my role and agency.”
Course Taken:
WSQ AI-Driven Digital Transformation, 2024
“Brendon is very knowledgeable and highly experience in his field. He has taught us a lot more than textbook examples and I appreciate his case studies samples.”
Course Taken:
WSQ AI-Driven Digital Transformation, 2024
“It’s a great course that helps learners understand the key concepts of digital transformation.”
Course Taken:
WSQ AI-Driven Digital Transformation, 2024
Brochure Download
See What’s Inside: Get the Brochure
Explore the course outline, key topics, and learning outcomes you will gain from this training.
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