Chang Tou Yuen

Trainer's Bio

Chang Tou Yuen (TY) brings over 30 years of real-world sales expertise, having worked across various industries such as banking, telecommunications, IT, manufacturing, and more. His practical and down-to-earth approach is rooted in extensive firsthand experience, making his insights highly valuable and applicable. TY’s training style is engaging and relatable, utilising humor and real-life stories to create memorable learning experiences that inspire and motivate participants.

His workshops are interactive and practical, incorporating role plays, case studies, and hands-on activities to reinforce learning. Participants leave with actionable strategies and tactics that are immediately applicable to their roles. TY customises his workshops based on the specific needs and goals of the participants, ensuring that the content is aligned with their industry, organisational objectives, and team dynamics. He has developed programmes covering a wide range of topics, from Enterprise Sales to Partner (Channel) Sales, Inside Sales, Frontline Customer Service, and more, catering to participants from multiple countries across ASEAN, India, Australia, New Zealand, China, Korea, Japan, Europe, and the Middle East.

TY’s proven leadership insights, combined with his extensive sales experience, enhance the effectiveness of his workshops. He has worked with a diverse range of clients globally, including major companies like Amazon Web Services, Globe Telecom, Omantel, Westcon-Comstor ASEAN, and Estee Lauder. His participants come from various roles, such as Account Managers, Sales Managers and Team Leads, Customer Success Managers and Customer Service Agents and they greatly benefit from his tailored and impactful training sessions.