WSQ Digital Transformation Course

Course Description

This 2-day hands-on course equips participants to streamline business processes, data, and workforce outcomes through adaptive digital solutions. Focused on future-proofing for the AI and automation era, the course covers key skills like diagnosing inefficiencies, translating business needs into IT requirements, evaluating solution providers, and managing digitalisation projects effectively.

Learners will apply agile methods, conduct business process analysis, design data schemas, and create a digital transformation repository. Through real-world case studies, workshops, and implementation planning, participants gain practical tools, best practices, and insights to drive successful digital transformation for operational excellence and growth.

Target Audience

Service-based SME Business Owners, IT and Technology Managers, Operations Managers, Business Process Improvement Executives, and Professionals looking to streamline workflows and implement practical digital solutions in their organisations.

Course Highlights

In this Digital Transformation Course, trainees will learn

How to create a digital transformation strategy tailored to their company’s existing resources and technologies to achieve operational excellence
How to create a digital transformation repository
How to conduct requirements workshops to identify pain points and gather business needs
How to translate business needs into IT requirements
How to successfully evaluate and select the right software solution providers based on key evaluation criteria
How to manage and implement end-to-end digital transformation projects successfully

Course Objectives

By the end of the class, trainees will be able to:

Establish a company-wide culture of digitalisation and continuous improvement
Develop a comprehensive digital repository of data schemas, processes, stakeholders and technologies
Conduct interviews and workshops to map the needs and requirements of business units and identify pain points that can be resolved with digital technology solutions
Translate business needs into IT language
Evaluate technology solutions for implementation and drive buy-in amongst internal stakeholders in accordance with designed implementation plans
Design implementation plans for digital technology solutions and use Agile methodologies effectively to run projects and monitor timelines for projects by working with business executives

Certification

A SkillsFuture WSQ Statement of Attainment (SOA) – Business Needs Analysis under the Skills Framework TSC and Certification of Completion by Equinet Academy will be awarded to candidates who have demonstrated competency in the WSQ Digital Transformation course assessment and achieved at least 75% attendance.

*This course is accredited by SkillsFuture Singapore under the WSQ Skills Framework Business Needs Analysis.

Course Code: TGS-2025057230
Course Support Period: 04 Aug 2025 – 03 Aug 2027

Course Outline

Introduction to Digital Transformation in IT & Operations

Instructor-Led | Mode of Delivery (Lecture & Illustration, Group Discussion)

Definition of Digital Transformation for IT & Operations
Types of Digital Transformation initiatives in IT & Operations
Benefits of Digital Transformation
Digital Transformation Model
Key Drivers for Digital Transformation
Key Digital Transformation Stakeholders
Key Challenges of Digital Transformation

Digital Transformation Framework & Strategies

Instructor-Led | Mode of Delivery (Lecture & Illustration, Group Discussion, Demonstration & Practical Application, Class Activity)

Digital Transformation Case Studies
The Golden Triangle
Establishing a Digital Center of Excellence
Establishing a Digital Transformation repository

Gathering Business Requirements from key stakeholders

Instructor-Led | Mode of Delivery (Lecture & Illustration, Demonstration & Practical Application, Class Activity)

End-to-end Requirements Gathering Process
Requirements Gathering Pre-requisites
Conducting Requirements Gathering Workshop
Requirements Gathering Deliverables

Translating Business needs into Software requirements

Instructor-Led | Mode of Delivery (Lecture & Illustration, Demonstration & Practical Application, Class Activity)

Types of Software Requirement Documentations
Functional and Non-functional Requirements
Business Rules
Business Process Diagramming using BPMN with Draw.io
Documenting Requirements using User Stories (SCRUM) framework

Evaluating Software Solutions

Instructor-Led | Mode of Delivery (Lecture & Illustration, Demonstration & Practical Application, Class Activity, Group Discussion)

Types of Software Providers (VAR, MSP, ISV, SI)
Software Charging Models (Subscription, Usage, Freemium, Tiered, Per-user, Metered, Pay-Per-Feature, Man-days)
Ready-made (Off-the-shelf) vs Custom-built software
Low-code, No-code (LCNC) Development Platforms
Total Cost of Ownership (TCO)
Evaluating software solutions using Cost-Benefit Analysis (CBA)

Managing Digital Transformation Projects

Instructor-Led | Mode of Delivery (Lecture & Illustration, Demonstration & Practical Application, Class Activity, Group Discussion)

Building a Business Case
Key Metrics for measuring Project Success
Waterfall Project Management Framework
Scrum Project Management Framework
When to use Waterfall or Scrum framework for your project

Assessment Component

Written Assessment
Case Study Assessment

Trainer

Brendon Koh

Business App Consultant & WSQ CET Trainer
Led 20+ app development and automation projects for MNCs/SMEs
Digital Transformation Consultant with 10+ years of experience

Course Fees & Fundings

Course Fee:
S$990.00 (inclusive of 9% GST)

Course Fee After Eligible SSG Subsidies:
From S$297.00 (inclusive of 9% GST) after SSG Subsidies

Self-Sponsored Individuals

SkillsFuture Mid-Career Enhanced Subsidy (MCES)

Eligible for Singapore Citizens, aged 40 years old and above

Nett course fee payable (including 9% GST): S$297.00

Course fees after subsidies can be further offset by SkillsFuture Credit.

SkillsFuture Baseline Funding

Eligible for 21 years old and above, and a

Singaporean Citizen; or
Permanent Resident; or
Long Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$495.00

Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

Company-Sponsored (SMEs)

Enhanced Training Support for SMEs (ETSS)

Eligible for SME Company-Sponsored, 21 years old and above, and a

Singapore Citizen; or
Permanent Resident; or
Long-Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$297.00

Course fees after subsidies can be further offset by Skillsfuture Enterprise Credit (SFEC)

Company-Sponsored (Non-SMEs)

SkillsFuture Baseline Funding

Eligible Non-SME Company-Sponsored, 21 years old and above, and a

Singaporean Citizen; or
Permanent Resident; or
Long Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$495.00

Course fees after subsidies can be further offset by Skillsfuture Enterprise Credit (SFEC)

SkillsFuture Mid-Career Enhanced Subsidy (MCES)

Eligible for Non-SME Company-Sponsored, Singapore Citizens, aged 40 years old and above

Nett course fee payable (including 9% GST): S$297.00

Course fees after subsidies can be further offset by Skillsfuture Enterprise Credit (SFEC)

Check your eligible grant amount and nett payable course fees when you apply now.

Frequently Asked Questions (FAQs)

Who is this course for?

This course is suitable for Service-based SME business owners, IT/Technology Managers, Operation Managers and Business Process Improvement Executives/Managers who have a basic understanding of the organisation’s current operations, experience with business software applications (e.g. Google Drive/Microsoft Suite, Accounting Software, HR Software, CRM, ERP etc.) and direct involvement with digital transformation initiatives (e.g. business process improvement, automation etc.) to drive operational excellence and achieve adaptive growth.

Is this course suitable for beginners?

Yes, the course is designed for individuals with varying levels of digital transformation knowledge.

What software will be provided during the course conduct?

Various cloud-based software tools, along with instructions for access, to execute all exercises will be provided during the conduct of the workshop.

Will the course provide resources for executing digital transformation in my company?

Yes, participants will receive all digital resources (e.g. templates, guidelines) needed to run end-to-end digital transformation initiatives in your company.

How interactive is the workshop?

The workshop includes hands-on activities, group discussions, and practical exercises to enhance engagement.

Is any specific technology expertise required?

Participants are required to have basic understanding of organisation’s current operations and possess basic understanding and experience with common SME software used (e.g. Microsoft/Google Suite, Accounting Software, HRMS software, ERP, CRM etc.)