Creator of Impactful Agile & Stakeholder Management Workshops Adopted by Organizations
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Corporate Clients
Navigate Workplace Conflicts with Proven Change Management Strategies
This intensive 1-day workshop is designed for adult learners seeking to enhance their skills in resolving workplace conflicts and conducting difficult conversations with confidence and effectiveness. Through a blend of theoretical insights, practical exercises, real-world case studies, and industry best practices, participants will gain a deeper understanding of conflict dynamics and acquire actionable strategies to foster a more harmonious and productive work environment.
Target Audience
Managers, team leads, HR professionals, and any individual looking to improve their conflict resolution and communication skills in a professional setting.
Course Highlights
In this 1-day workshop, trainees will:
Learn proven change management models (Lewin, ADKAR, Kubler-Ross) to guide teams through transitions with less resistance.
Discover your personal conflict style and practise strategies like collaboration, negotiation, and compromise.
Build confidence to handle tough conversations and reduce workplace tensions during periods of change.
Create a practical resilience plan to stay adaptable and support your team in uncertain times.
Apply lessons from real-world case studies (Disney’s success, Nokia’s challenges) to shape your own conflict resolution approach.
Course Objectives
By the end of the class, learners will be able to:
Examine different types of emotional responses in the change curve
Analyse common sources of conflicts during change.
Articulate different types of conflicts techniques.
Utilise conflict resolution techniques in workplace situations.
Build resilience for themselves and their teams during change.
Diagnose and recommend intervention to conflict solution plan.
Certification
A Certification of Completion by Equinet Academy will be awarded to candidates who have demonstrated competency in the Change Management Mastery ~ Navigating Conflicts Through Change course assessment and achieved at least 75% attendance.
Course Outline
Instructor-led | Mode of Delivery (Lecture, Reflection, Didactic Questioning)
What is change management?
Fundamental principles of change management and its importance in organizational success. (Kurt Lewin’s 3 steps change model theory)
Understanding the ADKAR model and how this model can limit resistance to organizational change.
What is Kubler Ross’ Change curves and the emotional responses that accompany them to aid in better management of the change process.
Instructor-led | Mode of Delivery (Lecture, Reflection, Didactic Questioning, Demonstration, Practice & Feedback)
Exploring the techniques and strategies to use for conflicts resolutions – Avoiding, Competing, Accommodating, Compromising and Collaboration.
Self-Assessment: Participants complete a quick self-assessment to identify their primary and secondary conflict styles.
Strengths & Weaknesses: Discussion on the advantages and disadvantages of each style in different situations. Group Activity:Paired Discussion – “How My Style Impacts Others”: Participants discuss how their preferred conflict style might be perceived by colleagues and how it influences outcomes.
Instructor-led | Mode of Delivery (Lecture, Reflection, Didactic Questioning, Demonstration, Practice & Feedback)
Mindset shift to stay strong and resilient in the face of change with 9 strategies to build resilience.
Role of communication in building resilience.
Individual activity:Create a personal resilience-building plan with the template and share back.
Peer learning and Feedback
Instructor-led | Mode of Delivery (Lecture, Reflection, Didactic Questioning, Demonstration, Practice & Feedback)
Case Study: Conflict Analysis, identifying the Root causes (interests vs. positions), Stakeholders & Power Dynamics, Emotional vs. structural factors.
Analysis of successful conflict resolution during change – (Disney)
Analysis of failed conflict resolution during change – (Nokia)
Extracting lessons and best practices from both case studies.
Group Activity:draft a resolution plan using the framework. Must include:
