Equinet Academy

Change Management Mastery ~ Navigating Conflicts Through Change Course

Navigate Workplace Conflicts with Proven Change Management Strategies

Course Description

This intensive 1-day workshop is designed for adult learners seeking to enhance their skills in resolving workplace conflicts and conducting difficult conversations with confidence and effectiveness. Through a blend of theoretical insights, practical exercises, real-world case studies, and industry best practices, participants will gain a deeper understanding of conflict dynamics and acquire actionable strategies to foster a more harmonious and productive work environment.

Target Audience

Managers, team leads, HR professionals, and any individual looking to improve their conflict resolution and communication skills in a professional setting.

Course Highlights

In this 1-day workshop, trainees will:

Learn proven change management models (Lewin, ADKAR, Kubler-Ross) to guide teams through transitions with less resistance.
Discover your personal conflict style and practise strategies like collaboration, negotiation, and compromise.
Build confidence to handle tough conversations and reduce workplace tensions during periods of change.
Create a practical resilience plan to stay adaptable and support your team in uncertain times.
Apply lessons from real-world case studies (Disney’s success, Nokia’s challenges) to shape your own conflict resolution approach.

Course Objectives

By the end of the class, learners will be able to:

Examine different types of emotional responses in the change curve
Analyse common sources of conflicts during change.
Articulate different types of conflicts techniques.
Utilise conflict resolution techniques in workplace situations.
Build resilience for themselves and their teams during change.
Diagnose and recommend intervention to conflict solution plan.

Certification

A Certification of Completion by Equinet Academy will be awarded to candidates who have demonstrated competency in the Change Management Mastery ~ Navigating Conflicts Through Change course assessment and achieved at least 75% attendance.

Course Outline

Understanding change and how it affects your work

Instructor-led | Mode of Delivery (Lecture, Reflection, Didactic Questioning)

What is change management?
Fundamental principles of change management and its importance in organizational success. (Kurt Lewin’s 3 steps change model theory)
Understanding the ADKAR model and how this model can limit resistance to organizational change.
What is Kubler Ross’ Change curves and the emotional responses that accompany them to aid in better management of the change process.

Conflict Resolution Models and Techniques

Instructor-led | Mode of Delivery (Lecture, Reflection, Didactic Questioning, Demonstration, Practice & Feedback)

Overview of conflict resolution models (e.g., Thomas-Kilmann, Interest-Based Relational (IBR) approach).
Exploring the techniques and strategies to use for conflicts resolutions – Avoiding, Competing, Accommodating, Compromising and Collaboration.
Self-Assessment: Participants complete a quick self-assessment to identify their primary and secondary conflict styles.
Strengths & Weaknesses: Discussion on the advantages and disadvantages of each style in different situations.
Group Activity: Paired Discussion – “How My Style Impacts Others”: Participants discuss how their preferred conflict style might be perceived by colleagues and how it influences outcomes.

Being adaptable and building resilience when managing change

Instructor-led | Mode of Delivery (Lecture, Reflection, Didactic Questioning, Demonstration, Practice & Feedback)

Mindset shift to stay strong and resilient in the face of change with 9 strategies to build resilience.
Role of communication in building resilience.
Individual activity: Create a personal resilience-building plan with the template and share back.
Peer learning and Feedback

Analyse and recommend conflict resolution plan

Instructor-led | Mode of Delivery (Lecture, Reflection, Didactic Questioning, Demonstration, Practice & Feedback)

Case Study: Conflict Analysis, identifying the Root causes (interests vs. positions), Stakeholders & Power Dynamics, Emotional vs. structural factors.
Analysis of successful conflict resolution during change – (Disney)
Analysis of failed conflict resolution during change – (Nokia)
Extracting lessons and best practices from both case studies.
Group Activity: draft a resolution plan using the framework. Must include:
- Strategies (collaboration, mediation, negotiation, etc.)
- Communication plan (how to engage stakeholders)
- Short-term & long-term actions
- Metrics for success (trust, engagement, productivity)

Trainers

Jerome Lai

15+ Years of Cross-Industry Experience
Certified SAFe® 5 Agilist, Lean Portfolio Manager & Agile Master Certified (SAMC)
Creator of Impactful Agile & Stakeholder Management Workshops Adopted by Organizations

Course Fees

Course Fee:
S$299.00 (inclusive of 9% GST)

Course Schedule

Total hours: 1 day (8 hours)

Learning Mode	Course Dates	Duration	Trainer
In-Person	09 Feb 2026	9.00am - 6.00pm	Jerome Lai
In-Person	11 May 2026	9.00am - 6.00pm	Jerome Lai
In-Person	03 Aug 2026	9.00am - 6.00pm	Jerome Lai
In-Person	23 Nov 2026	9.00am - 6.00pm	Jerome Lai

Click on the course dates above to register online.

Frequently Asked Questions (FAQs)

Are there any pre-requisites or minimum entry requirements?

Trainees should have basic proficiency in written and spoken English. No prior experience in change management or conflict resolution is required.

Who is this course suitable for?

This course is ideal for managers, team leads, HR professionals, and individuals who want to strengthen their ability to manage workplace conflicts, navigate transitions smoothly, and lead teams effectively through change.

How interactive is the training?

The workshop is designed to be practical and engaging. You’ll participate in role-plays, reflective discussions, and real-world case study analyses to practise managing conflicts and leading teams through organisational change.

What certification will I receive?

Upon completing the course and achieving 75% attendance, you’ll receive a Certificate of Completion by Equinet Academy, recognising your participation and competency in the course.

How can I apply what I learn to my current role?

You’ll learn to apply structured change management models such as Lewin’s, ADKAR, and Kubler-Ross frameworks to real workplace scenarios. These tools will help you reduce resistance, handle tough conversations confidently, and build team resilience during transitions.

Is this course suitable for non-managers or individual contributors?

Yes. While the course is highly relevant for managers and HR professionals, it’s equally beneficial for individuals who want to manage workplace changes more effectively, improve communication, and strengthen collaboration with colleagues.

If I have any questions after the course, can I consult the trainer?

Yes, you may contact your trainer after the course. There are other post-training support channels such as the Equinet Academy Insider Community where you may network with like-minded individuals and industry experts and live Ask Me Anything sessions where you may seek advice from a subject matter expert.

Still have unanswered questions? Check out the FAQs page or submit an enquiry.