Intro to Emotional Intelligence: Reading the Room and Reading Yourself

Why This Session, Now

What You’ll Learn

• How emotional self-awareness affects judgment, active listening and workplace communication under pressure.
• How to read verbal and non-verbal emotional cues while separating observable behaviour from assumptions.
• How to use emotional regulation to manage triggers before choosing your words, tone and response.
• How to apply empathy and active listening while returning difficult conversations to needs, facts and practical next steps.

What You’ll Leave With

• A personal emotional trigger-and-response map for workplace situations.
• A pause-check-reframe conversation tool for managing difficult workplace conversations.
• A personal practice plan for one recurring workplace conflict or interpersonal challenge.
• A practical checklist for applying emotional intelligence, empathy and self-regulation after the workshop.

Who It’s For

What to Bring and Preparation

Event Agenda

Your Trainer